CSL Expands Global Customer Engagement Transformation with Salesforce…
May 14, 2026 — CSL, a global leader in developing lifesaving protein biotherapies for people with rare and serious diseases, is…
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36articoli totali nell'archivio
10 Years of CAREforce: What Salesforce Has Learned About Building a Safety…
The program started with an idea — equip every employee to care for one another through simple actions. A decade later, it's one…
Department of the Air Force Selects Salesforce to Strengthen Mission Readiness…
Under Salesforce’s recent $5.6 billion IDIQ contract with the U.S. Army and Department of War (DoW), the Department of the Air…
Summer ’26 Release: 10 Innovations Bringing the Agentic Enterprise to Life —…
Enterprises are struggling to bridge the gap between their human workforce and their new AI capabilities. To help solve this,…
How AI is Forging New Career Opportunities for Humans
From conversation designers to forward deployed engineers, these are just a few of the roles that have evolved in the age of AI.
Not All Agentic Harnesses Are Created Equal
It pays to know which tasks best fit which kinds of harnesses — and why it matters when they’re used at enterprise scale
Ask (a Product Marketing Manager's) Slackbot
Advice for the agentic age from a columnist that always has the right context
Salesforce Commits to Hiring 1,000 AI-Native Grads
New Emerging Talent Playbook gives leaders a practical roadmap to build their own AI-ready workforce.
Merck Animal Health Selects Salesforce’s Agentforce Life Sciences for Customer…
Wednesday, May 6 2026 – SAN FRANCISCO and RAHWAY, N.J. – Salesforce (NYSE: CRM), the world’s #1 AI CRM, and Merck Animal Health,…
Tableau Unveils the Agentic Analytics Platform: Built on Trusted Knowledge
New agentic analytics platform enables analysts to become architects of enterprise knowledge, moving the enterprise from insights…
Marc Benioff and San Francisco: A Legacy of Impact
From $1 billion in philanthropic giving to the 1-1-1 model, Salesforce and its co-founder have had a deep impact on the City by…
AI Won’t Transform Your Company. Your People Will.
The old playbook for work is obsolete. I spend my days putting a new one into practice – actively dismantling legacy processes to…
How Salesforce Is Reshaping Its Workforce in the Age of AI
In early 2025, Salesforce deployed Agentforce to answer customer support questions on help.salesforce.com. A few months later,…
Salesforce Launches Agentforce Operations to End Back-Office Bottlenecks
Slow, manual back-office processes break customer experiences and hold companies back. Agentforce Operations solves this problem…
Your AI Agent Needs a Performance Review. Here’s How to Give One.
At Asymbl, digital labor is treated like a member of the team with a job description, KPIs, and documented feedback from human…
Slack is the AI Work Platform for Every Salesforce Customer, Ready on Day One
Every Salesforce organization now comes with Slack - connecting conversations, AI agents, and CRM data so insights flow back to…
Salesforce Agentforce Life Sciences to Unify Moderna’s Global Commercial…
Tuesday, April 28, 2026 - Salesforce today announced that Moderna has selected Salesforce's Agentforce Life Sciences for Customer…
Chiesi Group Selects Salesforce Agentforce Life Sciences to Transform Customer…
International biopharmaceutical leader accelerates digital transformation with AI-powered customer engagement, unified data, and…
TDX Live Blog: All the Highlights You Missed
On-the-ground reporting from the must-attend developer event for the Agentic Enterprise
Why Orchestration Is the Next (Wildly Necessary) Frontier for Agents
Now that companies can deploy hundreds of agents, they need a way to work in harmony.
Engine Powers Seamless Travel Experiences with Agentforce and Slack
Engine deploys Slackbot and Agentforce agent ‘Eva’ to cut sales research time by 40% and accelerate personalized traveler support
Introducing Salesforce Headless 360. No Browser Required.
Everything on Salesforce is now an API, MCP tool, or CLI command, and agents can use all of it.
How Engine and Asymbl Are Putting Slackbot to Work
Salesforce just announced dozens of new Slackbot capabilities — including a note-taking capability across the entire desktop,…
U.S. Department of Labor Taps Agentforce to Enhance Citizen Support
The U.S. Department of Labor (DOL) is transforming its National Contact Center with Salesforce and launching DOLA — powered by…
Applied AI: Lessons from Building Agents in the Enterprise
A practitioner's guide to the agentic era
Salesforce Delivers Record Fourth Quarter Fiscal 2026 Results
RPO Exceeds $72B, Up 14% Y/Y; $15B OCF Scaling The Agentic Enterprise With 2.4B Agentic Work Units Delivered & 19T Tokens…
Back from the Brink: How AI Helped Save Petaluma Creamery
Key Takeaways Petaluma Creamery successfully revitalized its cheesemaking operation by replacing manual, paper-based processes…
Consumer Goods Leaders: AI Top Priority as 57% Expect Increased Instability
Key Takeaways Consumer goods companies view AI as a way to help compete in a time of economic uncertainty and changing…