SAN FRANCISCO — April 15, 2026 — Today at TDX, Salesforce (NYSE: CRM), the world’s #1 AI CRM, announced an expanded collaboration with Engine, a leading business travel platform trusted by more than 1 million travelers. Engine has selected the Agentforce 360 Platform to accelerate its mission of powering connection through simplified travel. By bringing together Agentforce and Slack — featuring Slackbot, the primary interface for the Agentic Enterprise — Engine is building a digital command center where humans and AI agents work side by side to simplify every step of the travel experience.
On Engine’s platform, group travel has doubled over the past year. Compounding this complexity, 80% of trips are booked within seven days of desired departure. To manage this high-velocity environment and over 800,000 annual customer support cases, Engine uses Agentforce to fully handle 50% of chat cases (from routine to complex) with no human intervention. Agentforce agent Eva can instantly pull up booking details and orchestrate complex group accommodations at scale. This agentic approach powers Engine’s high-touch operations, ensuring its teams stay apprised of complex group travel arrangements and deliver the best service to all customers. Ultimately, Eva has led to a 15% decrease in average handle time for customer service support cases while also improving customer satisfaction scores.
