Salesforce just announced dozens of new Slackbot capabilities — including a note-taking capability across the entire desktop, reusable AI skills, and voice input. But of course, Slackbot is already saving users dozens of hours of work a week. The Salesforce Newsroom spoke to two Slackbot customers just before the launch event in San Francisco: Demetri Salvaggio, VP of Customer Experience and Operations at Engine, a travel platform designed for small and medium businesses, and Brandon Metcalf, CEO and Founder of Asymbl, a workforce orchestration company that helps businesses assemble hybrid teams of human and digital workers. (As in, helping people work with tools like Slackbot.) Here’s what they said about what Slackbot does for their businesses — and their peace of mind.
How Slackbot Helps Leadership
Slackbot and Other Digital Workers
As a workforce orchestration company, Asymbl has built a team of some 170 digital workers — named, managed, and measured like employees. (Teddy, for example, is an agentic sales development representative that engages with sales prospects and leads; Polly helps with People Operations, answering questions about benefits.) Slackbot sits at the center of that ecosystem, and those digital workers even consult Slackbot as part of their workflow. At Engine, Slackbot’s integration with Salesforce CRM has given the whole team a single place to pull account insights and case information without leaving Slack — a natural extension of a culture that was already Slack-native from day one.
