Less than two years ago, Salesforce launched Agentforce, the platform to build, deploy, and govern AI agents. Companies built service agents on it, and many work beautifully. But building one was real work: you connected your own knowledge, defined your own actions, and wired up each channel yourself. Today, that work is done for you. Salesforce is launching Agentforce Help Agent, an autonomous service agent with guided setup that’s deployable in minutes across all channels. Built on the Agentforce 360 Platform, the Help Agent is designed for one job: helping enterprises to resolve their customer issues from start to finish, on day one.
A service agent is only as good as three things, and Help Agent comes with all three already solved. It knows your business, grounding itself automatically on your Salesforce Knowledge. Messy data, the single biggest reason agents fail, is taken off your plate. It acts instead of just answering. The Help Agent comes with a library of available actions that can run on your real workflows to manage cases, schedule appointments, and update orders. And it works everywhere your customers are, across voice, web, portal, and messaging, turned on from a single screen. We know it works because we have run it ourselves: on help.salesforce.com, Agentforce has handled 4.3 million inquiries and resolved 70 percent of them, and everything we learned doing that is built in.
