Salesforce launches Help Agent to simplify AI customer service deployment
Salesforce Inc. is launching a new prepackaged artificial intelligence agent for customer service, enabling organizations to quickly build and deploy AI agents.
Today Salesforce announced Help Agent, a prebuilt service agent set atop the Agentforce platform. It can be connected to company knowledge, actions and communication channels in minutes – including web, text and voice.
The company also rolled out a new pay-per-resolution pricing that will allow companies to pay only when the agent resolves an issue autonomously from start to finish.
Agentforce is the company’s flagship platform for building, customizing and deploying generative AI agents to augment and automate enterprise work. With it, users can use no-code and low-code development tools to quickly spin up, command, test and monitor agents across numerous industries, including sales, service, marketing and commerce.
