Slow, manual back-office processes break customer experiences and hold companies back. Agentforce Operations solves this problem by making every process fast, accurate, and automated.
Specialized back-office agents autonomously perform work across disconnected systems from email to ERP, cut cycle times by up to 70% for processes like auditing and onboarding, eliminate 80% of manual tasks like data entry, and deliver audit-ready outcomes at scale.
Workflow automation has long existed, but legacy platforms rely on IT, break at system boundaries, and route work only to people. Agentforce Operations changes that with agents that complete work across systems — accelerating outcomes, not just handoffs.
Proven in the world’s most complex supply chains, Agentforce Operations now brings agentic process automation to every industry — without ripping and replacing existing systems.
April 29, 2026 — Companies use agents to make their customer and employee experiences faster and more personalized. But when these fast, modern experiences hit a web of outdated, manual back-office processes, everything stops. Employees are stuck switching between systems, pasting data into spreadsheets, and hunting for updates in email. What should take hours takes days or weeks — slowing productivity, delaying revenue, raising costs, and putting commitments at risk.
