Salesforce customers more than doubled their agentic workforces year on year, according to the company’s second annual Agentic Enterprise Index, which looks at trends in AI agent development and deployment over the past five quarters.
It compiled data from customers who had activated agents in production every month of the analysis period to determine how their use of the technology has evolved between February 2025 and April 2026, as well as incorporating data from May 2026 Salesforce research studies.
It found that businesses grew their agentic workforces from an average of five agents in February 2025 to 13 by April 2026, a 7% compound monthly growth rate (CMGR). In April 2026, it only took an average of 1.9 days to deploy an agent into production, a 53% decrease since the beginning of the report period.
Not only were agents deployed more quickly, they have been progressively taking on more work once in use; over the 15 months, the average number of actions per account had a CMGR of 31%.
“These agents are expanding beyond their initial scope to really become cross-functional,” said Caila Schwartz, Salesforce’s head of agentic commerce insights, during a media briefing.
