Alcon, a global supplier of vision-aid products and technology for patients and ophthalmologists, is intent on becoming an Agentic Enterprise. And so, over the past year, various departments within Alcon developed hundreds of AI agents.
But like other organizations on the agentic journey, Alcon soon realized that a collection of specialized AI agents presented its own challenges. “Everyone went and built their own agents — business users and IT users alike,” recalled Sreenivasa Patibandla, the company’s Director of System Integrations and API. “We ended up with 900-plus agents built in silos. It’s a security risk, first and foremost.” And for a regulated medical device company, the hundreds of disparate agents created compliance issues, among other complications.
We ended up with 900-plus agents built in silos. It’s a security risk, first and foremost.
Sreenivasa Patibandla, Director of System Integrations and API, Alcon
These are the problems solved by orchestration – the next great challenge for the Agentic Enterprise. The technology moves organizations beyond the development, deployment, and adoption of individual agents toward harmonious collaboration.
