The old playbook for work is obsolete. I spend my days putting a new one into practice – actively dismantling legacy processes to redesign work for an agentic era. We are reskilling at scale and evolving our entire organization to turn technological advancement into a competitive advantage. We aren’t just transforming Salesforce; we are leading our customers through this same radical evolution.
The leaders who get this right understand one thing clearly: AI isn’t just a technology challenge – it’s a workforce strategy challenge. It’s the difference between AI transformation that works and AI investment that falls flat.
The Front Door to the Agentic Enterprise: Slackbot
Redesign Work for AI — Don’t Just Add It
Capturing the AI opportunity means moving beyond static role definitions and redesigning work at a more granular level. That’s why we created the 4Rs playbook to building an agentic workforce: Redesign how work gets done, reskill people with the top 10 skills for the agentic era, redeploy talent into growth areas, and rebalance to ensure humans and AI each focus on what they do best.
