At Asymbl, digital labor is treated like a member of the team with a job description, KPIs, and documented feedback from human colleagues.
Key Takeaways
Treat AI agents like employees — give them job descriptions, KPIs, and regular performance reviews.
Build in quality checkpoints at the riskiest workflow moments to catch errors before they compound.
Meaningful agent improvement requires subject matter expert feedback, not just thumbs up or down from end users.
When one sales development representative at Asymbl is doing his job right, everyone on the team calls him Teddy.
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