Enterprises are struggling to bridge the gap between their human workforce and their new AI capabilities. To help solve this, Salesforce is introducing the Summer ’26 Release — delivering powerful new AI, data, and automation innovations designed to help humans and AI agents work together seamlessly across the enterprise.
Available June 15, this release brings the vision of the Agentic Enterprise to life — unlocking productivity, deepening customer relationships, and accelerating growth on a trusted platform. Summer ’26 helps businesses move from experimentation to scaled impact with multi-agent orchestration, Slack-first workflows, real-time data activation, and AI-powered customer engagement.
Top 10 updates in the Summer ’26 Release:
Multi-Agent Orchestration in Agentforce — Scale agents, not complexityAgentforce’s Multi-Agent Orchestration enables agents to work together as a unified team to solve complex, end-to-end workflows. It provides customers a single point of contact, with shared context across all channels, so that the customer never has to repeat themself or work to find the right agent for their question.
IT Service Domain Pack Enhancements — Resolve IT issues faster with out-of-the-box AI agentsOverwhelmed IT departments are struggling with rising support costs and fragmented ticketing systems. To ease this burden, Salesforce is delivering over 50 specialized AI agents deployed out of the box in Slack, Teams, and your IT Service Desk to detect intent and resolve employee needs proactively across specialist roles.
