Salesforce announced its $3.6 billion acquisition of Fin, an AI customer service platform offering multi-channel query resolution through advanced AI agents.

Salesforce is buying Fin, the customer-service AI firm formerly known as Intercom, for about $3.6bn to bolster Agentforce with fast-deploy support agents.

Salesforce Signs Definitive Agreement to Acquire Fin

Deal set to be one of the biggest sales of an Irish-founded tech firm

Salesforce is acquiring Fin, an autonomous AI agent platform, for approximately $3.6 billion. This move will strengthen Salesforce's Agentforce platform. The acquisition aims to…