Salesforce to acquire customer service automation startup Fin for $3.6B
Salesforce Inc. today announced plans to acquire Fin, a major provider of customer service software, for about $3.6 billion.
The deal will help the cloud giant enhance its Agentforce suite of artificial intelligence services.
Fin was founded in 2011 as Intercom Inc. and went on to raise more than $200 million in funding. The company, which rebranded in March, provides a cloud platform that uses AI to process customer support tickets. Fin says that it resolves more than 2 million incidents per week across its customer base, which includes Anthropic PBC, Autodesk Inc. and about 12,000 other organizations.
Users can customize the platform in multiple ways. Fin makes it possible to train the AI models that underpin its platform on a company’s knowledge base, customer service best practices and other data assets. Additionally, developers can create workflows called Fin Procedures to optimize how the platform answers support inquires.
