Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.
In Brief
Posted:
7:34 AM PDT · June 15, 2026
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Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Formerly known as Intercom, Fin offers an AI agent that can resolve customer queries across channels, using live chat, WhatsApp, SMS, phone calls, Slack, and more.
Salesforce buys AI customer service platform Fin for $3.6B
Salesforce acquires Fin, formerly Intercom, for $3.6bn
Salesforce to acquire customer service automation startup Fin for $3.6B - SiliconANGLE
Salesforce to buy AI agent platform Fin for about $3.6 billion - The Economic Times
Salesforce to acquire Fin, formerly Intercom, for over $3 billion
Salesforce reportedly in talks to acquire Fin for $3.6 billion in AI customer service push
Salesforce To Acquire AI Agent Maker Fin In $3.6 Billion Deal
Salesforce to buy AI customer service platform Fin for $3.6 billion to boost agentic offerings
Salesforce buys Fin, formerly Intercom, for $3.6bn
Salesforce deepens AI automation push with $3.6 billion Fin buyout
Salesforce announced its $3.6 billion acquisition of Fin, an AI customer service platform offering multi-channel query resolution…
Salesforce is buying Fin, the customer-service AI firm formerly known as Intercom, for about $3.6bn to bolster Agentforce with…
Salesforce to acquire customer service automation startup Fin for $3.6B - SiliconANGLE
Salesforce is acquiring Fin, an autonomous AI agent platform, for approximately $3.6 billion. This move will strengthen…
Salesforce, the company that acquired Slack in 2020, has announced that it has reached an agreement with Intercom, now known as…
Salesforce reportedly plans to acquire AI customer service company Fin for $3.6 billion, adding to its aggressive 2025…
