Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.

Salesforce is buying Fin, the customer-service AI firm formerly known as Intercom, for about $3.6bn to bolster Agentforce with fast-deploy support agents.

Salesforce Signs Definitive Agreement to Acquire Fin

Deal set to be one of the biggest sales of an Irish-founded tech firm

Salesforce is acquiring Fin, an autonomous AI agent platform, for approximately $3.6 billion. This move will strengthen Salesforce's Agentforce platform. The acquisition aims to…