This move comes during a strong day for the broader market, with the S&P 500 gaining 1.8% and the Technology sector leading the way with a 3.6% increase.Acquire Fin To Expand CRM PlatformSalesforce has announced its intent to acquire Fin, a move aimed at enhancing its customer relationship management capabilities.The definitive agreement deal is valued at $3.6 billion.Fin's flagship AI Agent is designed to handle complex customer support inquiries from start to finish across multiple channels, including live chat, email, WhatsApp, SMS, phone, and Slack.The solution is powered by Apex, the company's proprietary AI model built specifically for customer service.Apex has delivered industry-leading resolution rates, outperforming leading commercially available frontier AI models in customer support applications.This company said that the acquisition is expected to bolster Salesforce's offerings, further integrating customer data across various platforms.The transaction is expected to close in the fourth quarter of fiscal 2027, pending customary closing conditions.Given the expected timing, the company does not anticipate any change to its previously issued FY2027 guidance provided on May 27, 2026. Salesforce also stated that the deal will not affect its capital return program.Salesforce Is Betting On Autonomous SoftwareThe deal comes after Salesforce CEO Marc Benioff delivered a bold declaration during last quarter's earnings call, arguing that the traditional SaaS model is becoming obsolete."It's not the end of software," Benioff said. "It's the end of software that makes humans do all the work."Salesforce is no longer pitching AI as merely an add-on feature to existing software products. Nowadays, the company is framing AI agents as the next evolution of enterprise software itself.Benioff repeatedly described a future where AI agents autonomously handle customer service, lead qualification, workflow automation and internal collaboration."Software that listens, Software that understands, Software that can actually do," he said.CRM Earnings Preview: Estimates, Valuation And Analyst RatingsSalesforce is slated to provide its next financial update on September 2, 2026 (estimated).