Salesforce is acquiring Fin, an autonomous AI agent platform, for approximately $3.6 billion. This move will strengthen Salesforce's Agentforce platform. The acquisition aims to expand options for deploying AI agents in customer service. Customers will be able to integrate these agents with their existing systems. The deal is expected to conclude in the fourth quarter of Salesforce's fiscal year 2027.

Salesforce is buying Fin, the customer-service AI firm formerly known as Intercom, for about $3.6bn to bolster Agentforce with fast-deploy support agents.

Salesforce Signs Definitive Agreement to Acquire Fin

Deal set to be one of the biggest sales of an Irish-founded tech firm

Salesforce is acquiring Fin, an autonomous AI agent platform, for approximately $3.6 billion. This move will strengthen Salesforce's Agentforce platform. The acquisition aims to…