New job-ready agents help companies get to business outcomes faster across sales, service, commerce, and the workforce — driving revenue, reducing costs, and improving customer experiencesAdvances across Agentforce enable these agents to take on more complex work — pursuing goals over days and weeks, learning new skills, working together, and continuously improving
SAN FRANCISCO, September 11, 2026 — Every company is racing to turn AI into real business results. But the hardest part is no longer getting AI to answer a question. It’s getting AI to do the work that matters across every business function.
Over the past two years, Salesforce has worked alongside customers across thousands of agentic deployments and delivered 7 billion Agentic Work Units (AWUs) across Agentforce and Slack, including 3.2 billion in Q2 alone. That experience has made one thing clear: putting agents to work requires more than intelligence. Agents need to understand the job, work across the business, and keep moving toward a goal as the work gets more complex.Today, Salesforce is introducing a new portfolio of job-ready agents built to take on high-value work across sales, service, commerce, employee experience, and the back office. Connected to Customer 360, these agents can work with the customer context and business processes companies already have in Salesforce. These agents come ready for the job and are powered by new Agentforce technology that enables them to pursue goals over time, learn new skills, work with other agents, and continuously improve.
