Salesforce's decapitated response to the SaaS-pocalypse has quickly won adoption, as Headless 360 – which allows customers to access all of their Salesforce data from Cursor, WhatsApp, ChatGPT, Claude, or a terminal – has processed 4.5 million MCP calls, and a nearly a trillion API calls, since launching at Trailhead DX in April, CEO Mark Benioff said on Wednesday. “It's going to lead implementations, drive consumption, more actions, more workflow, more data, more intelligence, all compounding across Salesforce. We're meeting our customers where they are,” Benioff said during the company’s first quarter 2027 earnings call. “With Headless 360, Indeed is building and deploying Agentforce agents right from Cursor.” Salesforce chief revenue officer Miguel Milano said the real breakthrough wasn't for builders but for knowledge workers, because they can now access Salesforce through Slack, Claude Cowork, or other tools in their daily flow without context-switching into a separate app.
“We're going to bring our number one agentic CRM to every surface, meeting customers where they are, and we're going to work together with our customers and with our partners to find the right ways to, in a fair way, to monetize those new interactions and those new uses are accessing our platform," he said during the call.
