Salesforce has introduced what it calls Headless 360 at its developer event TDX, which starts today in San Francisco, designed to expand the reach of its app-building tools beyond traditional developers.The goal of Headless 360 is that everything on the Salesforce platform is now an API (application programming interface), MCP (model context protocol) server, or CLI (command line interface) command able to be called by coding agents, or by custom agents targeting specific customer requirements.
The Salesforce platform includes CRM (customer relationship management), customer service, marketing, and ecommerce. The company also owns the Slack collaboration tool. Historically, the main UI (user interface) for Salesforce has been in the web browser, though it has always supported a comprehensive API. The company now prefers to talk about an "experience layer" where user interaction can be anywhere, including Slack, Teams, voice chat, ChatGPT, or a custom React application.Headless 360 means that agentic AI in any development tool – including Claude Code, Codex, Windsurf, or Visual Studio Code – can build applications that target the Salesforce platform."The developer, the builder is talking to these tools, the tools are driving the Salesforce UI creation, configuration etc," said said Joe Inzerillo, Salesforce president of enterprise and AI technology. "We're trying to create this ecosystem where in the future most of the code is going to be written by the agents.
