MP says Liberal plan to outsource air passenger complaints to third party will favour airlines

A Bloc Québécois MP and transport committee vice-chair blasted the federal government’s proposal to outsource air passenger complaints to a third party, on Monday, saying the plan is opaque and would tilt the scales in favour of airlines.Xavier Barsalou-Duval says the Liberal’s plan would off-load passenger complaints, currently handled by the Canadian Transportation Agency (CTA), to third party arbitrators designated by the transport minister. The CTA is currently swamped under a record backlog of some 97,000 unresolved passenger cases.Under the proposal, airlines would be required to choose and enter into an agreement with one of the dispute resolution providers from a list provided by Transport Canada within 90 days with the minister issuing a decision within 90 days after a complaint is filed, according to the bill.

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