While the Canadian Transportation Agency denies operation troubles, internal records show staff sounded alarm over surge in Francophone complaints. What happened next, the agency still won't say.
When an airline changes its story to deny a refund, you might file a complaint. Murray Fallis launched a three-year odyssey to find out what happens behind the scenes when you do.
In 2023, the lawyer filed an access-to-information request, asking Canada’s transportation watchdog for just three days’ worth of internal emails. What he got back from the Canadian Transportation Agency (CTA) was nearly three years of delays and a stack of heavily blacked-out documents.
Chris Selley: The chilling airport bag-switching scandal suggests Canada still lacks adult supervision
Le commissariat aux langues autochtones fait l’objet d’un audit financier
Carney government abandons Trudeau-era effort to allow human rights complaints on online hate speech
Sunwing pilot fired over fried chicken and watermelon order sent to Black supervisor
Ottawa orders CRTC to ‘review’ decision on online streamers after U.S. concerns
Safety audit for airline that ‘asked crew to fly close to Iran strikes’
Transport Canada says the new dispute resolution system will deliver “faster and fairer outcomes for travellers.”
MONTREAL - Canada's main flight attendants union is crying foul on airline submissions to the federal government on its probe…
Mark Carney hit out at Air Canada for a "lack of judgment and compassion" after the airline's CEO expressed condolences to…
This is alarmingly reminiscent of past terror bombings. The fix here was and is so easy: Screen airport workers the way we screen…
A Canadian airline is facing backlash after a Muslim woman was allegedly humiliated when a Flair Airlines staffer forced her to…
Michael Rousseau recorded condolence video after fatal plane crash in English despite country being officially bi-lingual
