Meta will begin charging businesses for certain WhatsApp service messages from October 1, 2026, potentially raising digital customer-service costs for Kenyan firms using automated messaging

WhatsApp Business is a standalone version of the popular messaging application designed for small business owners to connect with customers.

Meta, the parent company of WhatsApp, is set to begin charging businesses for certain messages sent through the WhatsApp Business Platform from October 1, 2026, a move expected to…