Italy's antitrust watchdog has launched a probe into Microsoft for alleged unfair practices concerning its Microsoft 365 subscription price increase. The regulator claims consumers weren't properly notified about the integration of AI tools like Copilot and Designer. Customers were automatically shifted to pricier plans without sufficient information to make informed renewal decisions, potentially limiting their choices.

Per pratiche commerciali scorrette

La società non avrebbe evidenziato in modo adeguato che il servizio offerto in abbonamento è stato integrato dai servizi di intelligenza artificiale “Copilot” e “Designer”