Consumers could have made uninformed decisions as a result of Microsoft, the watchdog said.
Italy’s competition watchdog launched an investigation into Microsoft to probe how it told customers about a price hike for its Microsoft 365 services.
According to the Autorità Garante della Concorrenza e del Mercato (AGCM), Microsoft may have provided consumers information on price hikes in a “fragmented manner”, without making it “sufficiently clear” that the Microsoft 365 subscription service had been integrated with its Copilot and Designer AI services.
Consumers were also placed on a new, costlier plan by default, unless they explicitly withdrew, the watchdog said in a statement today (26 June).
In the AGCM’s view, Microsoft failed to provide sufficient information, resulting in consumers unable to make informed decisions on if they wanted to renew their Microsoft 365 subscriptions or not.
