Salesforce introduces new AI agents to automate sales, support tasks
Salesforce Inc. today introduced a series of artificial intelligence agents designed to make sales and technical support teams more productive.
The agents are rolling out alongside a new version of Agentforce Coworker, an automation tool built into several of the company’s cloud services. Most of the new features are generally available today. The rest will launch by year’s end.
Salesforce’s first new agent, Hunter, helps business-to-business salespeople find leads and craft outreach emails. It can also streamline the subsequent phases of the deal-making workflow. Salesforce says that Hunter automates tasks such as preparing salespeople for presentations and creating proposals.
Some business-to-business deals take weeks to close. According to Salesforce, Hunter can operate over such large time scales thanks to a module called the long-horizon runtime. It enables the agent to develop long-term work plans and reuse data across chat sessions.
