RTC Networks Invests in Calix Agent Workforce To Further Reduce 46% Drop in Churn While Advancing a 5-Year Growth Strategy

RTC Networks Invests in Calix Agent Workforce To Further Reduce 46% Drop in Churn While Advancing a 5-Year Growth Strategy

After increasing ARPU by 22 percent and reducing monthly churn 46 percent in two years, RTC Networks is deepening their investment in the AI-native Calix One platform, developing secure agentic workflows to drive higher revenue and fuel long-term growth

Today, Calix, Inc. (NYSE: CALX) announced that RTC Networks is leveraging the AI-native Calix One™ platform and Calix Agent Workforce™ Cloud to advance their five-year growth strategy, a blueprint for the future of their connected communities. With secure agentic workflows on Calix One, the North Dakota communications cooperative is accelerating transformation across marketing, support, and operations teams. Agentic capabilities are expected to help employees onboard faster, resolve questions with fewer escalations, and access guidance quickly and easily during live support calls. As RTC Networks continues to introduce greater intelligence and operational efficiencies with Calix, the cooperative will accelerate the delivery of experiences to better compete and win residential, business, and community markets.

Since 2008, RTC Networks has partnered with Calix—leveraging both the Calix platform and deep engagements with Calix Success™—to build a repeatable engine for growth, subscriber loyalty, and operational excellence. Acting on insights from a Calix Business Insights loyalty analysis, RTC Networks optimized their investment in SmartHome™ experiences for residential members, including increased adoption of their personalized CommandIQ®mobile app. These efforts increased average revenue per user (ARPU) by 22 percent and reduced monthly churn by 46 percent. RTC Networks also partnered with Calix Success to strengthen employee readiness and operational consistency while serving business subscribers, helping achieve a 97 percent installation success rate for SmartBiz™ upgrades. Now, RTC Networks is extending that proven operating model with Calix One and AI-powered workflows.