Calix Expands Agent Workforce Cloud With New Intelligence Capabilities, Building on Proven Platform Outcomes Including 73% ARPU Growth
New cloud enhancements for service provider marketing, service, and operations functions on the Calix One platform enable revenue growth from existing subscribers, simplify support, and strengthen network intelligence—laying the groundwork for agentic workflows so providers can continue to compete and win across residential, business, and MDU markets
Today,Calix, Inc. (NYSE: CALX) launched enhancements to Calix Agent Workforce™ Cloud that help service providers improve campaign measurement, simplify subscriber support, and strengthen network intelligence. Embedded across Calix Engagement Cloud, Operations Cloud, and Service Cloud on the AI-native Calix One™ platform, these new capabilities further enable Calix customers to transform operations and accelerate experiences to compete and win in any market. They also continue a broader transformation drumbeat for service providers, helping them prepare to benefit from agentic workflows.
Cloud capabilities on the Calix One platform have already helped service providers power market-winning outcomes—from 73 percent growth in residential average revenue per user (ARPU) and a 25 percent lift in small-business sales to dramatically improving Net Promoter Scores℠ (NPS®) in just one year. Rather than adding complexity, the latest platform enhancements within Agent Workforce Cloud help service providers turn intelligence into coordinated, real-time action across the business.
