SC Invests in Agentic AI With Calix One, Building on 90 Net Promoter Score & Zero Call Center Churn
SC builds on a more than 20-year partnership with Calix and proven success on the Calix platform—delivering differentiated subscriber experiences across residential, business, and community markets, including outdoor Wi‑Fi—to now securely accelerate with agentic capabilities on Calix One
Calix, Inc. (NYSE: CALX) today announced that SC (formerly SCTelcom) is expanding theirmore than 20-year partnership with Calix—building on a proven model of delivering differentiated experiences across residential, business, and community markets—to deploy Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform and accelerate growth.
SC, which has served rural Kansas and Oklahoma communities since 1953, has built their business on delivering differentiated subscriber experiences across markets with SmartLife™ managed services. These span secure SmartHome™ experiences that include outdoor Wi-Fi, small business growth with SmartBiz™, and community-wide connectivity with SmartTown®. SC has already seen robust results with the Calix platform: a full return on their cloud investment in four months, zero call center churn with 100 percent support staff retention, a Net Promoter Score℠ (NPS®) of 90—up from 79 in just two years, and a 3 percent increase in average revenue per user in six months—all while scaling performance without adding operational overhead.
