Army HRC becomes the first Department of War organization to deploy the newly authorized Agentforce Public Sector in Salesforce’s Impact Level 5 environment
SAN FRANCISCO and WASHINGTON, August 5, 2026 — Salesforce, the world’s #1 Agentic CRM, today announced that the U.S. Army Human Resources Command (HRC) has selected Missionforce National Security to deploy secure, autonomous AI agents and modernize HR support for millions of Soldiers, Veterans, civilian staff, and military families.
Powered by Agentforce and operating within Salesforce’s Impact Level 5 (IL5)-authorized environment, the AI agents will provide around-the-clock support, respond to routine inquiries, summarize case histories, and surface relevant policy and career information from approved Army sources. Complex matters involving benefits or other sensitive decisions can still be routed to HRC specialists, who retain decision-making authority.
Army HRC will be the first organization within the Department of War to deploy the newly IL5-authorized Agentforce to support workloads involving highly sensitive, controlled unclassified information.
The mission: Putting service members first
