A feedback channel is easy to launch: add an email address, enable GitHub Issues, or link a form.
The difficult part starts after the first message arrives.
Without an explicit workflow, maintainers end up checking several disconnected inboxes. Reporters do not know where to ask questions, private messages cannot be searched by other contributors, and issues sit in an ambiguous state until everyone assumes somebody else handled them.
The solution is not another notification destination. It is a small routing and triage system with one visible entry point, clear ownership, and a limited set of states.
This tutorial builds that system around GitHub, but the same model works with GitLab, a ticket tracker, or a shared support queue.
