As developers, we are at our best when we are left alone to write clean code. We are at our absolute worst when we have to play full-time customer support.
The moment your product gets any real traction, reality hits. Feedback, feature requests, and complaints start pouring in like a flash flood from Discord, X, and your support inbox. Before you know it, your day is completely hijacked by chaotic firefighting:
Extreme context switching: One user reports a bug on Twitter, another complains about the same thing in a Discord thread, and a third sends an email. Tracking them feels like chasing ghosts.
Zero telemetry or context: "It doesn't work" or "It crashed." That's all you get. No logs, no environment data, just pure guessing games.
The echo chamber effect: Ten different users request the same feature across different channels, and you end up typing the exact same "It's on our roadmap!" response ten times.
