Six months into running my SaaS, my "feedback system" was three browser tabs, a starred Gmail folder, and a sticky note on my monitor that said "check Discord."
That was the whole system.
It held together until the day I found a three-paragraph email from a paying user — a genuinely detailed feature request with a real use case — sitting unread for 24 days. His last line was: "Happy to pay more if you can support this."
I replied the same afternoon I found it.
His reply: "Switched last week, thanks anyway."
