A feedback channel is easy to launch: add an email address, form, or chat link.
The difficult part is operating it six months later.
Messages become abandoned when their destination is disconnected from the maintainers’ normal work. The solution is not necessarily a better inbox. It is a small routing system with explicit ownership, visible states, and a predictable triage schedule.
This tutorial builds that system for an open-source repository using:
a contact page that routes each request to the right channel;
