Every shared support inbox eventually becomes a triage problem: 80 unread messages, no agreement on what "urgent" means, and the one person who knows which customer is about to churn is on PTO. Teams keep solving this with labels and heroics. It's a better fit for an LLM — as long as the LLM has somewhere safe to live.
That's the case for giving the triage agent its own mailbox. Nylas Agent Accounts (currently in beta) are hosted mailboxes you create entirely through the API. A support@yourcompany.com Agent Account receives every inbound support email, gets six system folders out of the box (inbox, sent, drafts, trash, junk, archive), and exposes the same grant_id-based endpoints as any connected Gmail or Outlook account.
Creating one is a single request:
curl --request POST \
--url "https://api.us.nylas.com/v3/connect/custom" \
