It’s a common assumption in the business world: Legal, compliance, and risk departments are the last to change their ways. Historically seen as risk-averse, slow to adopt new technology and protective of established processes, these functions are labeled as often lagging when it comes to enterprise transformation journeys.
At Salesforce, we decided to test that assumption and turn it on its head. And in testing it, we may have built something more useful than expected: a replicable playbook for how any organization, in any industry, can responsibly embrace AI and agentic transformation at scale.
Salesforce Legal and Corporate Affairs (LCA) is a global team that manages hundreds of thousands of requests per year, and this transformation has fundamentally changed (and continues to change) how we operate, govern, and partner with our colleagues across the company.
As Customer Zero for our own technology, LCA is building an AI-native, trust-first, agentic legal function that holds the promise of defining the best of human-AI collaboration. Humans and agents work together to orchestrate agentic workflows. Agents handle routine questions, freeing our attorneys and other legal professionals to focus on what only humans can do: building trust, leading with integrity, and solving high-stakes, complex problems. Team members develop their careers by building agentic fluency, AI skills, and cutting-edge prowess.
