Q-nomy Introduces AgentFlow to Orchestrate AI and Human Customer Journeys

New Q-Flow® capabilities connect conversational AI, enterprise systems and live service teams within a single customer journey

Q-nomy, a leading provider of enterprise customer journey and service orchestration solutions, today announced AgentFlow, a new Q‑Flow module designed to connect AI-powered interactions with appointments, customer flow, business processes and human-assisted service.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260721765613/en/ AgentFlow by Q-nomy turns AI conversations into actions across the customer journey

AgentFlow enables organizations to build conversational journeys in which customers can obtain information, schedule appointments and complete other service activities through natural-language chat or voice interactions. These journeys can be powered by Q-nomy’s own AI capabilities or integrated with external AI platforms, including Salesforce Agentforce.