Tekvision Launches Flow Suite to Test and Assure Conversational AI and Customer Journeys
Two complementary products, FlowAX and FlowCX, help enterprises prove their AI systems and customer journeys work before customers experience them.
Tekvision today announced the launch of the Flow Suite, a pair of testing and assurance products for contact centers, which the company plans to showcase this week at Customer Contact Week in Las Vegas. The suite includes FlowAX, which assures conversational AI, voice and chat agents, and agent-assist systems, and FlowCX, which automates testing for customer journeys those systems rely on.
Product Description
Together, FlowAX and FlowCX help enterprises test whether their AI and customer journeys are working as intended before failures reach customers. The Flow Suite is built for organizations using conversational AI, IVRs, routing, self-service flows, and voice channels. Both products work across voice and digital channels, integrate with CCaaS platforms, and support regulated industries with SOC 2 Type II controls.
