SASSA deploys additional staff in Gauteng to enhance service delivery and manage increased client volumes during social grant reviews.
The South African Social Security Agency (SASSA) has deployed 143 contract workers across Gauteng local offices in a bid to reduce long queues, improve service delivery and assist with the ongoing social grant review process that has increased pressure on service centres.
The additional workers assumed duty this week and will support frontline operations, including grant reviews, eLife Certification and general client services.
SASSA Gauteng said the appointments form part of broader interventions aimed at improving beneficiary experience and reducing waiting times at local offices.
“Their appointment is aimed at strengthening frontline service capacity, improving client flow, reducing waiting times and providing additional operational support to local offices,” the agency said.
