SASSA says it is intensifying efforts to reduce long queues and improve service delivery at its offices nationwide through the rollout of an enhanced Queue Management System and training of approximately 1 000 local office managers.
For years, Sassa beneficiaries have been complaining about long queues and delays at service offices. In response, the South African Social Security Agency (Sassa) has launched a nationwide training programme aimed at improving service delivery.
This nationwide training initiative is, according to Sassa, aimed at reducing long queues, overcrowding, and delays experienced by beneficiaries.
It forms part of Sassa’s Strategic Plan 2025-2030, which aims to improve operational efficiency, strengthen accountability and enhance client experience through digital transformation.
Sassa announced on Tuesday that approximately 1 000 local office management team members will undergo training to standardise and strengthen the implementation of their Queue Management System (QMS) across the country.
