SASSA announces a series of initiatives to enhance service delivery and reduce waiting times for beneficiaries in the Western Cape.
The South African Social Security Agency (SASSA) has announced a series of interventions aimed at easing long queues, improving grant services and accelerating digital transformation in the Western Cape following a high-level meeting between its provincial leadership and Western Cape Social Development MEC Jaco Londt.
The strategic engagement, held on Thursday, comes amid growing pressure on government service centres and concerns over beneficiary access, particularly during the busy winter period.
A key outcome of the meeting was the endorsement of SASSA's modernisation programme, which includes the planned rollout of electronic queue management systems, self-service kiosks and expanded digital services aimed at reducing waiting times and improving the beneficiary experience.
The meeting also marked the formal introduction of newly appointed SASSA Western Cape Regional Executive Manager (REM), Lungelwa Sigasana Makaula, whose appointment fills a leadership position that had remained vacant for an extended period.
