Sassa SASSA says it is intensifying efforts to reduce long queues and improve service delivery at its offices nationwide through the rollout of an enhanced Queue Management System and training of approximately 1,000 local office managers.
The South African Social Security Agency (SASSA) has intensified efforts to improve service delivery at its offices nationwide, launching a large-scale training programme aimed at reducing long queues, overcrowding and delays experienced by beneficiaries.
The initiative forms part of SASSA's Strategic Plan 2025-2030 and broader modernisation drive, which seeks to improve operational efficiency, strengthen accountability and enhance the overall client experience through digital transformation.
SASSA announced on Tuesday that approximately 1,000 local office management team members will undergo training to standardise and strengthen the implementation of the agency's Queue Management System (QMS) across the country.
The agency said the programme is designed to address persistent operational challenges, including lengthy waiting times, inconsistent queue handling, repeat visits by clients and the underutilisation of digital service tools.
