Mount Sinai’s Zoom strategy shows why collaboration is now core infrastructure
There remains a common misconception that Zoom is a meeting app. Though Zoom Communications Inc. arguably does meetings better than anyone, it has evolved into a broad work platform. Mount Sinai Health System in New York treats Zoom as core infrastructure.
Zoom recently held a webinar with Mount Sinai to discuss the deployment. What I found interesting is that, despite the rapid growth of cloud communications across most industries, healthcare has remained a holdout thanks to the critical nature of communication in that industry. I recently had a conversation with a U.K. healthcare organization, where the chief information officer told me he needs to ensure clinicians can make calls regardless of any macro issue. The Mount Sinai deployment can serve as a proof point for Zoom and its cloud peers in mission-critical environments.
Over the past two years, Mount Sinai has rearchitected its use of Zoom across telehealth, clinical voice, nursing mobility, education and artificial intelligence-assisted productivity — effectively turning the platform into a collaboration fabric for care delivery and operations.
“We focus on providing exceptional medical care to our communities,” said Rudra Hirlau, head of Workplace Technology at Mount Sinai. “For us, that starts with communication.” On that premise, Zoom evolved from a video client into a core enabler of how the health system delivers care.
