We measure performance — but overlook experience
Organisations are very good at measuring performance. But performance is only part of the story. Experience matters just as much, because experience shapes behaviour over time.Most organisations have clear ways of measuring results. They know whether targets have been achieved, projects have been delivered and business goals have been met. But what often receives far less attention is how people experience work while delivering those results.
People stay, engage and grow when they feel heard, see progress and are meaningfully challenged.
When people feel that their ideas matter, they are more willing to contribute. When they can see themselves growing, they become more committed to the organisation. When they are challenged in meaningful ways, they continue to learn, adapt and perform.
They leave when those things disappear.
