In many organizations, leaders are doing what they were taught to do. They set targets. Track performance. Cascade priorities. Run meetings. Hold people accountable. Launch engagement programs. Communicate change. Repeat.
Yet sometimes, something still feels incomplete.
A business process outsourcing team may hit its service levels, but absenteeism is rising. A branch might meet its monthly target, but only through heroic overtime. A manufacturing group improves output, but supervisors are constantly firefighting morale issues. An HR team launches engagement programs, but people quietly return to old behaviors after the event.
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The organization might be performing, but not necessarily becoming healthier.FEATURED STORIES
