Key Takeaways
The Bobbi agent is cutting nonemergency call volume at scale.
It’s built to escalate, not just automate.
Bobbi is reaching people who wouldn’t have sought help otherwise.
For years, nearly half of all nonemergency calls to Thames Valley Police and Hampshire and Isle of Wight Constabulary weren’t reports of new crimes. They were people asking the same question: What’s happening with my case? Roughly 400,000 calls a year, just to chase an update. Callers waited up to 24 minutes for an answer a call handler often couldn’t give because they didn’t have access to the case details. Worse, for victims of domestic abuse or sexual violence, that meant retelling traumatic experiences to a stranger — perhaps repeatedly — only to be told the officer would be emailed.
