Two police forces in the South are trialing an AI chatbot called Bobbi, to answer frequently asked, non-emergency questions and help ease pressure on call handlers.
Thames Valley Police and the Hampshire & Isle of Wight Constabulary say they are the first forces in the country to employ the technology.
Chief Superintendent Simon Dodds said: "This is not about cutting staff."
"It's not unusual within Hampshire and Thames Valley to see 5,000 calls come into our rooms across a 24 hour period and trying to prioritise the 999 calls above the 101 calls and online demand is a real challenge for us," he said.
Bobbi is an additional service which will operate alongside existing telephone lines, online forms and front counters.
