Call-handling agents powered by AI are to be trialled by Staffordshire Police in a bid to cut waiting times for the non-emergency 101 service.
The force is set to become the third in the country to take part in the scheme testing the use of artificial "agents" to deal with calls.
Under the system, the AI agent would deal with simple queries like requests for information without the need for human involvement, freeing up call handlers and reducing answering times.
Staffordshire Police has previously had lengthy waits on its non-emergency 101 service, although answering times and abandonment rates have both improved over the last 12 months.
Staffordshire commissioner Ben Adams questioned senior officers about the use of technology to further improve contact centre performance during a police public peformance meeting.
