"People want to get information quicker," said the city's executive director of customer experience, explaining that the 311 chatbot's rollout is expected by the end of September.
City staff are planning to roll out an AI-powered chatbot to Toronto’s 311 website this fall.
In a presentation to council’s executive committee on Tuesday, city staff said the plan is meant to create a “simpler, more intuitive” self-serve experience as part of broader efforts to redesign 311, Toronto’s portal for residents to access non-emergency city services, programs and get information.
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The local authorities hope it will create a smoother process, but some fear it will be "irritating".
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New technologies can help close the gaps between the government and the public. But they’re not without risks.
AI chatbots are increasingly becoming a sounding board for workers' career questions.
