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Artificial intelligence will replace “a large percentage” of Verizon customer service, CEO Dan Schulman said at Bloomberg Tech conference in San Francisco Thursday.
“For sure, you’re going to see disruption with AI in certain job functions,” Schulman said. “I don’t see how that isn’t possible.”
Since taking the helm of Verizon in October, Schulman has focused on improving the customer experience of the wireless carrier as the company works to take back market share and “win.”
To take back market share, Verizon needs to differentiate.
